The communication world is one of the most innovative when it comes to technology. To make our lives easier, they develop new and innovative ideas daily. With the growing demand for cost – effective and efficient communication channels, innovation is the only way to go. Business organizations suffer huge losses if their communication channels are not efficient enough.
One of the notable advancements in communication technology is IP telephony. Internet Protocol telephony refers to the technologies which use the Internet Protocol packet switched connections to send and receive voice, fax and other forms of information. Before IP telephone information was sent through a dedicated circuit – switched connection of the public switched telephone network (PSTN). Over the internet, voice and text is carried as packets of data on shared lines thus eliminating the tolls of the public switched telephone network. Government regulation of the IP telephone is little unlike in the traditional telephone services. The way that businesses communicate with each other and their customers has been greatly revolutionized in terms of flexibility and affordability by the use of IP telephony. Some of the benefits a business can get from IP telephony include reduced charges and security.
IP telephony ensures that a business has access to several IP based applications, especially if you are on the hosted VoIP solution. The investment on infrastructure and capital investment is minimal when switching to IP telephony. Compared to the traditional telephone service, the management and maintenance of IP telephone hosted services is very cheap. Additionally, only a single network is required to transmit bot data and voice in IP telephony. This means that the need to invest in communication infrastructure is reduced.
Security is another benefit that businesses get from using IP telephony. Secure routing and remote access can be done through the use of Virtual private networks even over the public network. A virtual private network ensures that the communication is as secure just like sending it over a private network. Using IP telephone also allows businesses to access features that are more advanced. IP telephony avails advanced features such as video – conferencing and call management cost – effectively to businesses. Most of these features are provided by the traditional corporate PBX which was more expensive than the IP telephony. For small and medium businesses, these features enable them to run more efficiently.
By switching to IP telephony, the productivity of an organization is bound to increase. IP telephony supports several applications and devices which make it possible for the users to work more effectively and efficiently. Collaboration for productivity is made possible through communication over the IP telephony.